Privacy Policy

At Pizza Factory, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzafactory.digital, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website, any related services, sales, marketing, or events (collectively referred to as the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to the collection and use of your information in accordance with this policy.

1. Who We Are

Pizza Factory is a food service business operating in the United States. We are committed to responsible data handling practices consistent with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant United States privacy regulations.

2. Information We Collect

We collect different types of information depending on how you interact with Pizza Factory and our website. The categories of information we collect are described in detail below.

2.1 Personal Information You Provide to Us

When you register an account, place an order, contact our customer support, or otherwise interact with our Services, you may voluntarily provide us with personally identifiable information, including but not limited to:

• Identity Information: First name, last name, username, or similar identifier.
• Contact Information: Email address, phone number, billing address, and delivery address.
• Account Credentials: Password and security questions used to access your account.
• Payment Information: Credit card details, debit card numbers, billing information, and transaction data. Note: Full payment card numbers are processed by our secure third-party payment processors and are not stored on our servers.
• Order Information: Details about food items ordered, special instructions, dietary preferences, and order history.
• Communications: Messages, emails, or feedback you send us, including customer service inquiries.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit pizzafactory.digital, certain information is automatically collected about your device, browsing actions, and usage patterns. This information may include:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages viewed, time spent on pages, links clicked, referring URL, search terms used on the site, and navigation paths.
• Location Data: General geographic location based on your IP address. If you grant permission, we may also collect precise geolocation to facilitate delivery services.
• Log Data: Server logs that include timestamps, error reports, and activity records associated with your use of our site.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. See Section 7 for more details.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media accounts (e.g., Facebook, Google) to log in or interact with our Services, we may receive profile information such as your name, email address, and profile picture.
• Analytics Providers: Companies such as Google Analytics that help us understand site usage patterns.
• Delivery Partners: Third-party delivery services that facilitate your food orders.
• Payment Processors: Confirmation of payment transactions to verify purchases.
• Advertising Partners: Data to help us understand the effectiveness of our marketing campaigns.

3. How We Use Your Information

Pizza Factory uses the information we collect for a variety of lawful business purposes. We will only use your personal information when we have a valid legal basis to do so under applicable law. Our primary purposes for using your information include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and delivery requests.
• Creating and managing your account.
• Processing payments and preventing fraudulent transactions.
• Communicating with you about your orders, including order confirmations, updates, and delivery notifications.
• Providing customer support and responding to your inquiries and complaints.
• Personalizing your experience on our platform, such as saving your favorite orders or preferred delivery addresses.

3.2 Analytics and Service Improvement

• Analyzing usage trends and patterns on our website to improve functionality and user experience.
• Conducting research and analytics to better understand customer preferences.
• Testing new features, products, and services before public release.
• Monitoring and diagnosing technical issues and performance problems with our website.
• Generating aggregated, anonymized statistical data about our user base and Services.

3.3 Marketing and Promotional Activities

• Sending you promotional offers, newsletters, and special deals about Pizza Factory products and services, where you have opted in or where permitted by applicable law.
• Displaying targeted advertisements on our website, social media platforms, and third-party websites based on your interests and browsing behavior.
• Conducting surveys, contests, sweepstakes, and other promotional activities.
• Measuring the effectiveness of our marketing campaigns and communications.

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Pizza Factory, our customers, and the public.
• Responding to legal requests, court orders, and government authority demands.
• Detecting, investigating, and preventing fraudulent or illegal activities.

4. Sharing Your Information with Third Parties

Pizza Factory does not sell your personal information for monetary compensation. However, we may share your information with certain third parties in the circumstances described below. We require all third parties to respect the security of your data and to treat it in accordance with applicable law.

4.1 Service Providers and Business Partners

We share personal information with trusted third-party companies and individuals who perform services on our behalf. These service providers are only permitted to use your information as necessary to provide services to us and are contractually bound to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment Processors: To securely handle credit card and payment transactions.
• Delivery and Logistics Partners: To fulfill and deliver your orders to your specified location.
• Cloud Hosting and IT Services: To host our website and store data securely.
• Email and Communication Providers: To send order confirmations, notifications, and marketing emails.
• Analytics and Marketing Platforms: Such as Google Analytics, to analyze site traffic and optimize our marketing efforts.
• Customer Support Tools: To help us manage and respond to customer inquiries efficiently.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request.
• Protect and defend the rights or property of Pizza Factory.
• Prevent or investigate possible wrongdoing in connection with the Services.
• Protect the personal safety of users of the Services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event that Pizza Factory undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

4.4 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes. This type of information is not subject to this Privacy Policy.

5. Data Security

The security of your personal information is important to us. Pizza Factory implements a variety of industry-standard technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and agents who need to know that information to process it on our behalf.
• Secure Payment Processing: Payment card data is handled by PCI-DSS compliant third-party payment processors and is never stored in plain text on our systems.
• Regular Security Assessments: We conduct periodic security reviews and vulnerability assessments of our systems and infrastructure.
• Data Minimization: We collect only the minimum amount of personal information necessary to provide our Services.
• Incident Response: We maintain a data breach response plan to promptly address any security incidents and notify affected individuals and authorities as required by applicable law.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights with respect to your personal information. We honor applicable rights under federal and state laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

6.1 Rights Available to All Users

• Right to Know / Access: You have the right to request a copy of the personal information we hold about you, including the categories of information collected, the sources, the purposes, and any third parties with whom it has been shared.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we maintain about you.
• Right to Deletion: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (such as where retention is required to complete a transaction or comply with legal obligations).
• Right to Opt Out of Marketing: You have the right to opt out of receiving promotional communications from us at any time.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request that this information be transmitted to another entity, where technically feasible.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the CCPA/CPRA:

• Right to Know About Automated Decision-Making: The right to know if we use automated decision-making or profiling that produces legal or similarly significant effects.
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit the use and disclosure of your sensitive personal information (such as precise geolocation, account credentials, and health information) to what is necessary to perform the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.
• Right to Opt Out of Sale or Sharing of Personal Information: While Pizza Factory does not sell personal information for money, to the extent our advertising practices constitute "sharing" under the CPRA, you have the right to opt out. You may exercise this right by contacting us at [email protected].

6.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a verifiable request to us by:

• Emailing us at: [email protected]
• Visiting our website: pizzafactory.digital

We will need to verify your identity before processing your request. We will respond to your request within 45 days of receipt. If we require more time, we will inform you of the reason and the extension period in writing. We may deny certain requests if exceptions apply under applicable law, in which case we will explain the reasons for the denial.

You may designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization signed by you, and we may still require you to verify your identity directly.

7. Cookie Policy

Our website pizzafactory.digital uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and support our marketing efforts.

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and store information about your preferences or past actions. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period of time or until you delete them).

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, place orders, and use shopping cart functionality. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics cookies).
• Functional Cookies: Allow our website to remember your preferences and provide enhanced, more personalized features (e.g., remembering your delivery address or food preferences).
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests, both on and off our website, and to measure the effectiveness of advertising campaigns.

7.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and receive notifications when new cookies are placed. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some features. For more detailed information about cookies and how to manage them, please refer to our full Cookie Policy available on our website.

8. Data Retention

Pizza Factory retains your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Our general data retention guidelines are as follows:

When your personal information is no longer needed for its original purpose, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

9. Children's Privacy

Pizza Factory does not knowingly collect personal information from individuals under the age of 18. If you are under 18, please do not use our Services or provide any information on our website. If we learn that we have inadvertently collected personal information from a child under 18 years of age, we will take immediate steps to delete that information from our systems.

If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We comply with the Children's Online Privacy Protection Act (COPPA) and will promptly delete any such information upon verified request.

10. International Data Transfers

Pizza Factory is based in the United States and primarily processes personal information within the United States. However, some of our third-party service providers may be located in or operate from countries other than the United States. If your information is transferred to, stored, or processed outside of the United States, please be aware that privacy laws in those jurisdictions may differ from those in your home state.

When we transfer personal information internationally, we take appropriate steps to ensure that such transfers comply with applicable law and that your information remains protected in accordance with the standards described in this Privacy Policy. These measures may include entering into standard contractual clauses or other appropriate transfer mechanisms recognized under applicable privacy law.

By using our Services and providing us with your information, you acknowledge and consent to the transfer, storage, and processing of your information in the United States and, where applicable, other countries.

11. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, and applications (such as social media platforms, payment gateways, and delivery service portals). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites or services and are not responsible for their privacy practices.

We encourage you to review the privacy policies of every website you visit and every third-party service you use. This Privacy Policy applies solely to information collected by Pizza Factory through our own Services at pizzafactory.digital.

12. California-Specific Disclosures

In addition to the rights described in Section 6, California residents are entitled to additional disclosures under the CCPA/CPRA and California's "Shine the Light" law (Cal. Civil Code Section 1798.83).

12.1 Categories of Personal Information Collected (Last 12 Months)

12.2 Shine the Light Disclosure

California residents may request information regarding our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected] with "California Shine the Light Request" in the subject line.

13. How to File a Complaint

If you believe that Pizza Factory has not handled your personal information in accordance with this Privacy Policy or applicable law, you have the right to file a complaint. We encourage you to first contact us directly so that we can attempt to resolve your concerns:

We will acknowledge your complaint within 5 business days and aim to provide a full response within 30 days. If we require additional time, we will notify you of the extended timeframe and reason.

13.1 Complaints to Regulatory Authorities

If you are not satisfied with our response, or if you believe your privacy rights have been violated, you may file a complaint with the appropriate data protection or consumer protection authority:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov.
• All U.S. Consumers: You may file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or ftc.gov.
• State-Specific Complaints: Depending on your state of residence, you may also have the right to file a complaint with your state attorney general or consumer protection office.

14. Changes to This Privacy Policy

Pizza Factory reserves the right to update or modify this Privacy Policy at any time in response to changes in our business practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website at pizzafactory.digital with a revised "Last Updated" date.
• Sending an email notification to the address on file for your account (for material changes).
• Displaying a prominent notice on our website for a reasonable period following the update.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our Privacy Team:

We are committed to working with you to obtain a fair resolution to any complaint or concern about privacy. We strive to respond to all legitimate privacy-related inquiries within a reasonable timeframe.